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BOOKING

General Terms and Conditions

1. scope of application

These General Terms and Conditions (“GTC”) govern the legal relationship between the guest / tenant / customer (hereinafter referred to as the “Customer”) and the provider “Anstatthotel.ch GmbH” (“Hotel”) as the landlord or provider of hotel rooms, apartments and apartments and as the provider of other goods and services for the benefit of the Customer. If a third party orders accommodation for the guest, the third party and the guest shall be jointly and severally liable to the hotel for all contracts concluded. General terms and conditions of the customer or other third parties shall not apply.

2. conclusion of contract

A contract is concluded when a customer books one or more rooms or other deliveries and services. A booking is made when a customer reserves one or more rooms online on the hotel’s website, on an online booking platform or by contacting the hotel directly and paying for them. The reservation becomes valid once the hotel has issued a digital reservation confirmation with details of the reservation number, travel dates and any cancellation conditions.

A contract can only be concluded by providing valid credit card information or via an alternative agreed advance payment. If the credit card details provided by the customer are invalid, the reservation will not be upheld despite the issue of a reservation confirmation.

The transfer, subletting or re-letting of the rooms provided to third parties and their use for purposes other than accommodation require the prior written consent of the hotel.

Amendments to the contract shall only become binding for the hotel upon written or digital reconfirmation. Unilateral amendments or additions to the contract by the guest are invalid without such reconfirmation.

3. Prices, advance payment, means of payment and payment

All prices are quoted in Swiss francs (CHF) and include VAT. The customer will be charged an additional overnight flat rate / tourist tax. The final price results from the conclusion of the contract. Changes to a contract entitle the hotel to charge different prices, e.g. in the event of an extension of the stay, a change in the number of rooms booked, the hotel’s services, etc.

The customer undertakes to pay for the contractually agreed services and any other deliveries and services used. Any increase in statutory charges after conclusion of the contract shall be borne by the customer.

If the period between conclusion and fulfillment of the contract exceeds six months, the hotel reserves the right to make an appropriate price adjustment.

Agreed services must be paid for by the customer before the service is used and at the latest on the day of arrival. Late payment or non-payment entitles the hotel to cancel the reservation and rent the room to someone else. This shall not cancel the customer’s obligation to pay.

The hotel only accepts Mastercard and Visa credit cards as means of payment. Any transmission of credit card data is encrypted and PCI-compliant. Payment is made via the online booking platform, a payment link or by direct debit to the credit card. Longer bookings of 31 days or more can be paid in advance on a quarterly or monthly basis by agreement with a bank standing order. Other means of payment are only accepted by prior arrangement.

Note on Serafe fees:

There are no additional radio and television reception fees (Serafe) for short-term stays. Guests who decide on a long-term stay and register with the municipality are obliged to register independently with Serafe AG and pay the corresponding fees directly. Under no circumstances will the hotel cover the costs of Serafe fees.

4. Withdrawal or cancellation by the customer

Once a contract has been concluded, the customer may withdraw from the contract and cancel the reservation free of charge up to two days before arrival by means of written notification. If an earlier deadline has been contractually agreed with the customer, the corresponding earlier deadline shall be deemed to be the deadline for cancellation free of charge.

The reservation of one or more rooms with a total number of more than 30 room nights have – unless otherwise contractually agreed – a deadline for cancellation of 30 days before the start of the trip.

If cancellation of the reservation is contractually excluded or the deadline for a free cancellation has expired, the hotel is entitled to charge the agreed prices and debit them from the customer’s credit card.

In the case of bookings via online platforms (e.g. Booking.com), the cancellation and payment conditions communicated there apply. Cancellations or changes must in this case be made via the platform in question or directly to the hotel in accordance with the platform’s specifications. These GTC apply in addition and insofar as they do not contradict the agreed terms and conditions of the booking platform.

No-shows (non-arrival without prior cancellation) are deemed equivalent to a late withdrawal. In this case, the hotel is entitled to charge or debit the entire agreed price.

If the customer cannot arrive or cannot arrive on time due to force majeure – in particular natural disasters (e.g. floods, avalanches, earthquakes), pandemics, epidemics, travel restrictions imposed by the authorities, strikes, political unrest or other unforeseeable, extraordinary events beyond the customer’s control – the customer is not obliged to pay the agreed fee for the days missed. The customer must provide credible evidence of the impossibility of arrival. However, the obligation to pay for the booked stay shall be revived from the time of the actual possibility of arrival.

Deposits or advance payments already made will be refunded or credited for a future booking at the customer’s request in cases of force majeure that make it impossible to arrive on time. There is no entitlement to a refund if an alternative journey would have been reasonable or if the conditions for force majeure are not credibly demonstrated.

It is recommended that the customer takes out travel cancellation insurance.

5. withdrawal by the hotel

The hotel may terminate the accommodation contract in exceptional cases for good cause, in particular if the guest’s behavior leads to considerable disruption or danger. Such an objectively justified reason exists in particular if

  • force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
  • rooms were booked under misleading or false statements of material facts, e.g. in the person of the customer or the purpose;
  • there is a violation of point 2 para. 3;
  • prostitution is practiced on the premises of the hotel;
  • drugs are consumed or trafficked on the premises of the hotel;
  • content is downloaded or uploaded via the in-house WLAN system that violates applicable law, e.g. content protected by license law, child pornography, internet crime, etc. or could cause lasting damage to the reputation of the hotel;
  • the customer is obviously unable or unwilling to pay;
  • the customer significantly misuses the premises or unreasonably impairs the coexistence in the hotel business through inconsiderate, offensive or grossly improper behavior towards other guests, the owner, his staff or third parties or commits a criminal offense, in particular through acts against property, morality or physical integrity;
  • the hotel has justified cause to believe that the use of the hotel’s services may jeopardize the smooth operation of the hotel, its security or public reputation, without this being attributable to the hotel’s sphere of control or organization.

In the event of justified, extraordinary termination of the contract by the hotel, the customer shall not be entitled to compensation.

If the customer is responsible for the reason for termination, the customer shall remain obliged to pay the contractually agreed fee. The right to assert further claims for damages remains reserved.

Furthermore, in the event of termination for good cause, the hotel is entitled to ban the customer from the hotel.

The hotel shall be liable within the scope of the statutory provisions. Further claims by the customer – in particular in the case of slight negligence – are excluded.

6. check-in and check-out

Check-in takes place completely digitally and without the physical presence of hotel staff at the location of the hotel or rental property. The provision of the hotel room is guaranteed from 16:00 on the day of arrival. On the day of departure, the room must be vacated by 10:00 a.m. at the latest.

Access to the hotel is provided to the guest shortly before arrival – depending on the respective location – either via an access code, a mobile app or a web application.

Early check-in or late check-out is possible – subject to availability – for an additional charge and by prior arrangement with the hotel.

If the hotel room is not vacated by the agreed check-out time, the hotel is entitled to demand the following compensation for the additional use:

  • If the room is vacated by 14:00 at the latest: 50% of the applicable daily rate
  • For evacuation after 14:00: 100 % of the daily price

We expressly reserve the right to assert further claims for damages.

We expressly reserve the right to assert further claims for damages.

As part of the digital check-in process, the guest is obliged to provide their personal data (name, address, date of birth and, in the case of foreign guests, passport or ID number) completely and truthfully. The hotel is entitled to request proof of identity (official ID) for the legally required guest registration. If the guest does not comply with this obligation to cooperate, the hotel is entitled to refuse accommodation.

7. use of the rooms

The booked room or apartment is intended exclusively for the person(s) registered at the time of booking. Transfer to third parties or use by additional, unregistered persons is only permitted with the prior written consent of the hotel.

The rental property may only be occupied by the number of persons specified at the time of booking and intended for the room in question – including children and infants. Over-occupancy is not permitted. Additional persons may be refused by the hotel or the management or charged separately at extra cost.

Subletting and use for purposes other than purely private accommodation (e.g. commercial use, events, representative purposes) are expressly prohibited.

Bookings may only be made by persons of legal age (at least 18 years old). Minors may only be accommodated if accompanied by an adult supervisor or with the written consent of a parent or guardian.

In the event of a breach of any of the above provisions, the hotel is entitled to terminate the contract with immediate effect, to expel the persons concerned from the accommodation and/or to charge additional fees. In such cases, there is no entitlement to a refund of payments already made.

8. animals

Dogs are only permitted with the prior written consent of the hotel and only in the room categories provided for this purpose.

A surcharge is levied per night for each dog brought along. This does not apply to recognized assistance dogs (e.g. guide dogs for the blind); these may be brought along at any time and free of charge.

The customer is liable for all damage and additional expenses (e.g. additional cleaning work) caused by the dog. These will be invoiced separately to the customer.

Other pets are not permitted.

9. internet

Free WLAN with internet connection is available in the rooms and common areas of Anstatthotel. The permanent availability of the network cannot be guaranteed by Anstatthotel.

The customer may not change the network provided either physically (cabling, installation) or digitally (all network settings). The use of the network is subject to fair use, i.e. excessive load due to intensive downloads and uploads must be avoided. Anstatthotel reserves the right to throttle, restrict or switch off network usage.

Anstatthotel accepts no liability for any damage in connection with the use of the network or the Internet (e.g. viruses, phishing, Trojans, etc.).

10. fitness

In some Anstatthotel establishments, a separately bookable fitness area of a partner establishment is available. The use of this service is at your own risk and without supervision. Anstatthotel declines all liability.

11. other additional services

Additional baby cribs must be reserved at least 24 hours before arrival, otherwise we cannot guarantee that they will be available in time.

Additional beds can be requested depending on space and availability. Additional persons will be charged. There is no entitlement to the availability of additional beds.

12. smoking ban and fire protection

There is a general ban on smoking in all interior rooms in all Anstatthotel buildings. Smoking is only permitted in outdoor areas in the designated zones. Violation of the smoking ban will be charged with a penalty fee of CHF 200.

The use of barbecues is prohibited inside the rooms and on the balconies.

If an attempt is made to deactivate the fire alarm system or individual fire alarms in a common room or room, a penalty fee of CHF 200 will be charged. In addition, all further costs incurred as a result will be charged to the person responsible.

Only items and equipment belonging to the room furnishings may be used. When using the microwave, hob or kettle, it is imperative to prevent excessive steam and smoke from forming and to open the window and ensure adequate ventilation. If the fire department is alerted in error or improperly, the perpetrator will be charged a fee of at least CHF 400 plus the fire department’s deployment costs.

Due to fire regulations, no objects may be deposited in the corridors or common rooms. Furthermore, all exits must be kept clear at all times.

13. damage to the furnishings of the hotel

The guest is liable to Anstatthotel for all damage, loss or excessive soiling caused by him/herself, fellow travelers, accompanying persons or auxiliary persons called in by him/her.

Liability includes in particular

  • Damage to or loss of furnishings (e.g. furniture, kitchen equipment, electrical appliances, sanitary facilities, televisions, WLAN routers, smoke detectors),
  • damage to the guest rooms, apartments, communal areas or the building itself, as well as
  • resulting repair or replacement costs.

The guest is also liable for damage caused by improper use of the facilities provided in the apartments (e.g. kitchen, washing machine).

If digital access codes or physical keys are lost or improperly passed on, the hotel is entitled to charge for the resulting expenses (e.g. replacement of the locking system or security check).

In the event of damage, the guest shall be fully liable for the replacement value or the costs of repair as well as for any consequential damage (e.g. loss of rent if the property cannot be used).

If the booking is made by a third party (e.g. tour operator, company, family member), the third party making the booking and the guest shall be jointly and severally liable to the hotel for all obligations arising from the accommodation contract.

The guest expressly authorizes the hotel to settle all costs in the event of damage via the credit card deposited at the time of booking.

The hotel reserves the right to press charges in the event of willful damage, malicious behavior or manipulation of technical equipment.

14. parking spaces

Depending on location and availability, Anstatthotel offers guests paid or free parking. If parking is offered, Anstatthotel declines all liability for parking damage, theft or other damage to the vehicle during the guest’s stay.

Illegally parked vehicles can be fined by the landowner and, in compelling cases, towed away at the vehicle owner’s expense.

15. Lost & Found

Forgotten or abandoned items will be carefully stored by us for one (1) month.

If the owner can be clearly identified, we will contact the guest within a reasonable period of time and offer the following options:

  1. On-site collection: The guest can collect the item in person within one (1) month. We ask for prior notification of the collection date so that a smooth handover can be guaranteed.
  2. Shipping: On request, we will send the item by post to the address provided by the guest. This will incur shipping costs and a handling fee of CHF 20. Shipping is at the risk of the recipient.
  3. Renunciation / disposal: If the guest renounces the item or does not respond within the retention period (1 month), we will consider this as consent to disposal. After one (1) month without a response, we reserve the right to dispose of the item properly.

Lost property that cannot be allocated will also be kept for one (1) month and, if no one comes forward, will then be disposed of without notification.

Obviously worthless items (e.g. hygiene articles, food, damaged items) are disposed of immediately.

16. night rest

On the premises of Anstatthotel, the usual national night’s rest applies from 10 pm to 7 am. During this time, conversations, televisions, radios etc. must be kept at a low volume.

17 Prohibition of prostitution

Prostitution is strictly prohibited on the entire hotel premises. In case of violation of this prohibition, we reserve the right to impose a fine on the persons concerned, to notify the relevant authorities and to permanently deny access to the hotel.

18. drug policy

The use, possession or distribution of illegal drugs on the hotel premises is strictly prohibited. Guests who violate this rule will be immediately reported to the relevant authorities and permanently excluded from the hotel.

19 Liability of the hotel

Any items brought into the accommodation are at the guest’s own risk. The hotel is not liable for loss, theft or damage to items brought in, unless the damage was caused by gross negligence or intent on the part of the hotel or its vicarious agents.

The hotel accepts no liability for activities outside the hotel (e.g. excursions, sports activities) in which the guest participates – even if these were arranged or recommended by the hotel. This applies to accidents, injuries and the loss of or damage to personal items.

If the hotel is unable to provide the reserved room(s) on arrival for reasons for which it is responsible, it shall be liable to the guest for any demonstrable loss or damage arising therefrom. In this case, the hotel undertakes to organize equivalent replacement accommodation and to bear all additional costs (e.g. transport, higher accommodation costs) insofar as they exceed the originally agreed price.

In the event of force majeure (e.g. natural disasters, war, pandemics, strikes, power or water outages customary in the country, official orders), the hotel’s liability is excluded. This also applies to other disruptions or impairments to the provision of services for which the hotel is not responsible.

All claims against the hotel generally expire six months after the contractually agreed departure date, unless mandatory statutory provisions provide for longer periods.

To the extent permitted by law, the hotel’s liability is limited to cases of gross negligence and intent. Liability for slight negligence is excluded unless it relates to material contractual obligations (cardinal obligations), personal injury or mandatory statutory provisions. Mandatory statutory liability regulations, in particular for bodily injury, remain unaffected by this provision.

20. duty to cooperate

The customer is requested to check the inventory of the rental property on arrival and to report any defects to the hotel operator/owner/manager within 24 hours so that remedial action can be taken. All other complaints about the rented property must also be reported immediately. Complaints submitted at a later date will not be considered.

The guest must treat the accommodation and inventory with care and is obliged to report any damage caused by him/her during his/her stay to the hotel operator/owner/manager.

21. data protection

The separate Privacy Policy (valid from May 1, 2025) is an integral part of these General Terms and Conditions.

Personal data is processed in accordance with the Swiss Data Protection Act (DSG) and – where applicable – the EU General Data Protection Regulation (GDPR).

22. severability clause

Should individual components of these GTC be ineffective or invalid, this shall not affect the validity of the contract and the remaining provisions of these GTC. Deviating agreements must be made in writing to be valid.

These GTC are available in German and English. In the event of contradictions, the German version shall prevail.

The exclusive place of jurisdiction is 6300 Zug, Switzerland. Swiss law is applicable. 15.05.2025/bf